Applies to Australia Post business customers with an account.

By setting up a direct debit on your account, you authorise Australia Post to arrange for funds to be debited from your financial institution. This means that your invoices will be paid automatically, saving you time.

Direct debit accounts receive improved payment terms of 21 days (an extra 7 days to pay), with your invoice total debited on the due date.

Direct debit is not currently available to StarTrack accounts, see other payment methods.

On this page

How to set up direct debit How to change, cancel or suspend direct debit

How to set up direct debit

1. Email the Direct Debit Team at directdebitrequest@auspost.com.au.

2. Complete and attach the Direct Debit Request (DDR) (PDF 134kB).

Note: Requests are subject to an assessment. 

How to change, cancel or suspend direct debit

You can change, cancel or suspend direct debit, including stopping or deferring an individual payment at any time, by providing us at least 2 banking days' notice.

Instructions

  1. Email the Direct Debit Team at directdebitrequest@auspost.com.au.
  2. In your email, include these details:
  • Your account number (as shown in the right side of your invoice).
  • Your company name, address or contact phone number as listed on the account.
  • Your change, cancellation or suspension request.

Alternatively, contact your credit representative.

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